Frequently Asked Questions
Everything you need to know about your next favorite outfit.
How long will my order take to arrive?
Standard shipping typically takes 3-6 business days, while Express shipping arrives within 1-3 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all items in original condition with tags attached. Please note that for hygiene reasons, earrings and intimates cannot be returned unless faulty.
How do I know what size to order?
Each product page features a detailed size guide. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit' notes in the product description.
Do you offer Buy Now, Pay Later options?
Yes, we support Afterpay, Klarna, and Shop Pay, allowing you to split your purchase into four interest-free installments.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we have a very short window for changes. Please contact our support team immediately, though we cannot guarantee modifications once processing has begun.
Are your products ethically sourced?
We are committed to the Lower Impact range, focusing on sustainable materials and ensuring our suppliers adhere to a strict Code of Conduct regarding fair labor practices.